At Pawtopia Dog Hotel, we believe that a boarding stay should be more than simply having a place to sleep. Every guest deserves a safe, comfortable environment, individual attention and a little extra pampering while their family is away.

Whether you’re planning a weekend getaway, an extended vacation or simply need a place for your dog to spend the day, we’re here to make their experience as enjoyable and stress-free as possible.

We’ve gathered answers to the questions most frequently asked by our guests’ families.

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Boarding Rates & Accommodations

 What are your daily boarding rates? We offer three accommodation options to suit different sizes and needs.

Accommodation & Daily Rate

Standard Room – one dog $45

VIP Room – one dog $50

Large VIP Room – one dog $55

VIP Room – two small dogs sharing $90*

Large VIP Room – two medium dogs sharing $100*

*Shared accommodations are subject to suitability and room availability.

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 What types of rooms do you offer, and what is included? We offer three types of boarding accommodations: Standard, VIP and Large VIP rooms.

Every room includes:

• Food and water bowls.

• A comfortable DoggySnooze bed.

• Blankets and toys.

• A private, secured outdoor doggy yard run.

• 24/7 access to their own yard through a convenient doggy door.

We encourage families to bring a few familiar belongings from home, particularly their dog’s favourite blanket, bed or toys. Familiar scents and comforts can make settling into a new environment much easier.

 

Can you provide food and treats? Yes! We can provide TLC or Royal Canin food, as well as snacks, for an additional charge. However, we strongly recommend bringing your dog’s regular food from home. Maintaining their usual diet helps minimize digestive upset, including stomach sensitivity and diarrhea.

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 Check-in, Check-out & Billing

What are your check-in and check-out hours?

Our regular arrival and departure windows are:

• Morning: 8:00 AM – 10:00 AM

• Evening: 5:00 PM – 6:00 PM

Need a different time? Alternative arrangements may be available for an additional $10 fee. Please arrange this with us in advance.

How is the boarding stay calculated?

Our billing system follows a hotel-style daily rate:

• The day your dog arrives is charged as a full boarding day, regardless of arrival time.

• Morning checkout (8:00–10:00 AM) is not charged as an additional day.

• Evening checkout (5:00–6:00 PM) is charged as another full boarding day.

Here are a few examples:

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This makes planning your dog’s stay and calculating your boarding costs straightforward.

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Exercise, Outdoor Time & Socialization

Will my dog be taken for walks? Absolutely! Individual leash walks are available for an additional $15 per day.

          Each walk includes:

• 30 minutes of individual walking.

• One-on-one attention.

• Separate walks for each guest.

• Weather-permitting conditions.

All guests also enjoy 24/7 access to their own secured outdoor yard run directly connected to their room.

 

Will my dog have group playtime? Yes! We offer supervised group play sessions in our secured doggy play pen.

• 30-minute supervised session.

• $5 per session.

• One group play session daily.

• Subject to weather conditions, guest availability and group suitability.

Social interaction can be a wonderful part of a dog’s stay. However, participation depends on each dog’s temperament, comfort level and compatibility with other guests.

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Extra Care & Pampering Services

Can my dog receive additional individual attention? Of course! Some guests appreciate a little extra companionship, especially when they’re away from their families. We offer an additional 45-minute daily one-on-one care session for $15 per day.

This dedicated time can include:

• Individual playtime.

• Petting and affection.

• Companionship and interaction.

• Extra attention and enrichment.

Because sometimes a little extra love makes all the difference!

Do you offer grooming services during boarding? Yes! We offer several grooming and coat-care options that can conveniently be arranged during your dog’s stay.

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**Final pricing depends on your dog’s size, coat type and grooming requirements.

Professional Grooming includes:

• Bath with shampoo and conditioner selected for your dog’s coat.

• Thorough brushing and de-shedding.

• Nail trimming.

• Ear cleaning.

Full Professional Grooming includes everything above, plus:

• Haircut or trim.

• Coat shaping and styling.

Whether your dog needs a little freshening up or a complete grooming makeover, we can help them go home looking and feeling their best!

Pawtopia Pet Store

Do you sell pet supplies on the premises? Yes! We have a small pet store right here at our facility.

It’s a convenient little stop for those four-legged family essentials you might need during your dog’s stay or accidentally run short of. From treats and snacks to selected pet supplies, we have a few extras available to make life easier for our guests and their families.

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Health, Safety & Vaccination Requirements

What vaccinations are required for boarding at Pawtopia Dog Hotel? For the health and safety of all our guests, Pawtopia requires the following vaccinations to be up to date:

• Rabies

• DHPP – Distemper, Hepatitis, Parvovirus and Parainfluenza.

• Bordetella – commonly known as kennel cough.

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Do I need to provide proof of vaccination? Yes. Proof of current vaccinations must be provided before check-in.

Please make sure your dog’s vaccination records are available when arranging your reservation so we can verify that all requirements are met before arrival.

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Do you accept veterinary vaccination exemptions? Yes. Veterinary exemption letters may be considered on an individual basis. Please provide the appropriate documentation before your dog’s arrival. **Depending on the circumstances and our assessment of potential health risks to other guests, additional precautions or quarantine arrangements may be required. Acceptance of an exemption is not automatic.

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Why are vaccination requirements important? Dogs from different households share the boarding environment and may have opportunities for supervised social interaction. Our vaccination requirements help reduce the risk of contagious diseases and protect the health and well-being of every guest staying at Pawtopia.

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 Medication Administration & Special Care

Can you administer my dog’s medications during their stay? Yes! We understand that some dogs require ongoing medication or additional care, and we’re happy to help maintain their regular routines while they are staying with us.

Our qualified staff can administer owner-provided:

• Oral medications.

• Vitamins and supplements.

• Eye drops.

• Ear drops.

• Topical medications and treatments.

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Is there an additional charge for administering medication? Medication administration is included when doses can be given alongside your dog’s regular mealtimes. An additional $5 fee per administration applies when medication must be given outside regular meal times.

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Do I need to provide special instructions or sign anything? Yes. For the safety of your dog, owners must:

• Provide all medications in their original packaging whenever possible.

• Clearly communicate dosage, frequency and administration instructions.

• Provide any relevant veterinary instructions.

• Sign our Medication Administration Waiver, included as part of the boarding agreement.

Please ensure all medications and instructions are provided before check-in so our staff can properly prepare for your dog’s care.

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Reservations, Deposits & Cancellation Policy

Do I need to pay a deposit to secure my dog’s reservation? Yes. Deposit requirements depend on the length of stay and the time of year.

Our deposit structure is as follows:

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Deposits are calculated based on the estimated total boarding charges.

Christmas and New Year’s reservations must be paid in full in advance to secure accommodation.

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What is your cancellation and refund policy? We understand that plans can change. However, once a reservation is confirmed, we reserve accommodation specifically for your dog.

Our cancellation policy is:

• Regular bookings cancelled less than 48 hours before scheduled check-in are non-refundable.

• Payments and deposits for statutory holiday bookings are non-refundable, regardless of cancellation notice.

• Christmas and New Year’s reservations are non-refundable, regardless of cancellation notice.

We encourage families to review their travel arrangements carefully before confirming a reservation, particularly during peak seasons and holidays.

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Can I change my reservation dates or extend my dog’s stay? Absolutely! We understand that travel plans sometimes change. Reservation dates can be modified, and stays can be extended, subject to room availability. Please contact us as soon as possible if you need to make changes. While we’ll do our best to accommodate your request, extensions and date changes cannot be guaranteed.

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When is the remaining boarding balance due? For regular boarding reservations, payment can be made at either check-in or checkout.

For extended stays of 7 nights or longer:

• A 25% deposit is required when booking during regular periods.

• 50% of the total estimated boarding charges must be paid at check-in.

• The remaining balance is due at checkout.

For high-season and statutory holiday bookings, the required 50% deposit applies. Christmas and New Year’s bookings must be paid in full in advance.

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Which dates are considered high season and statutory holidays? Special deposit requirements apply during high season and statutory holidays.

Our Ontario statutory holiday schedule includes:

• New Year’s Day

• Family Day

• Good Friday

• Victoria Day

• Canada Day

• Labour Day

• Thanksgiving

• Christmas Day

• Boxing Day

High-season booking dates are communicated when making a reservation. Please contact us to confirm applicable dates and booking requirements.

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 Late Check-out & Extended Stays

What happens if I cannot pick up my dog on the scheduled departure date or time? We understand that travel plans don’t always go exactly as expected. If you need to extend your dog’s stay, please contact us as soon as possible.

Additional charges apply as follows:

• Overnight extension: The regular full-night boarding rate applies.

• Daytime extension: The regular daycare rate of $35 applies.

• Late pickup: An additional $5 fee applies for every 30 minutes past regular check-out hours if no alternative arrangements have been made in advance.

Late pickups and extended stays are subject to availability and must be approved by Pawtopia Dog Hotel.

Please note that late pickup fees are charged in addition to any applicable daycare or overnight boarding fees.

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Can I arrange a different pickup or drop-off time? Yes! Alternative arrival and departure times may be arranged in advance for an additional $10 fee. We recommend contacting us before your scheduled visit to ensure we can accommodate your preferred time.

 Daycare Services

Flat daily rate $35 per dog / day

Drop-off 8:00 AM Pick-up 6:00 PM

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Do you offer daycare without overnight boarding? Absolutely! Pawtopia Dog Hotel also welcomes guests for daytime stays. Whether you need a safe place for your dog while you’re at work, running errands or simply have a busy day planned, we’re happy to welcome them for the day. Our regular daycare hours are 8:00 AM to 6:00 PM.

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How much does daycare cost? Our regular daycare rate is $35 per dog per day, regardless of breed or size.

We keep things simple: one flat rate for all our four-legged guests!

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What happens if I pick up my dog after daycare hours? Daycare guests must be picked up by 6:00 PM.

If no alternative arrangements have been made in advance, a late pickup fee of $5 for every 30 minutes past regular hours applies. If your dog needs to stay overnight, the regular overnight boarding rate will apply, subject to availability.